Through this post will discuss how to convince consumers in the online business. In an online business, no matter how great the SEO of your website, no matter how much promotion you do in social media serve consumers if treatment is not optimal, is futile everything. Please continue reading, everything will be reviewed briefly and clearly.You sell products online?
Does this often happen in your business?
1. Often fails to convince consumers.
2. Repeat sales are still very low
3. Consumers are still hesitant when it will carry out a transaction
How to convince consumers to be a factor that determines whether the person is willing to buy the products that you sell online or not. As we know that in the business of buying and selling online for potential buyers and sellers can not be face to face directly. In general, communication is done via chat (Phone, SMS, IM, BBM, Line, Whatsapp etc.). In buying and selling online, of course, there are different ways to do sellers in convincing consumers. Here are tips for short.
1. Warm regard to personal
Greet customers with a personal greeting will give effect to that person feel valued. In situations Any and, a sense of appreciation for one's existence gives a very influential role in the fabric of communications. You can ask in advance what's his name, then use the greeting mother / father before the name. Believe it or not, someone will give you a different response when his name is called become the subject of conversation rather than calling a general greeting such as Sir / Mr. /Mrs.
2. Search Offer Information and Assistance
Once you ask the name, continue to offer assistance. Look for information from potential customers about their needs. You can ask about products in general and specification more details. Suppose you sell men's shoes, then you can ask questions about the shoe model, color and shoe size desired by consumers. Dig up as much information, you can also ask for any purpose shoe that will be purchased. Whether for a formal event? semi-formal or casual. It would be better if you give suggestions for alternative solutions to the needs of prospective customers.
3. Confirm Information
Now you already have full information about what is needed. Continue to reconfirm the information start earlier. Ask return to prospective customers.
Model confirmation questions could be like this:
"So, you want a casual black men's shoes, size 42 for delivery to the city?"
Confirmation of this information not only for the sake of your collection as the seller. But it will give effect to reassure customers. At a minimum, they are confident that you as the seller has to understand what buyers want.
4. Guide Until Completed
Not everyone had the experience of buying and selling online. There are times when you will be faced with consumers who still lay with terms that exist in online transactions. As a seller, your task is to guide potential customers step by step through to completion. Ranging from how to order, payment and confirmation of payment.
5. Provide Opportunity inquiry
Ensure that consumers are already familiar with instructions on how to order you've given. You do this by providing an opportunity for him to ask for things that are still not understood. A seller must be patient, there are not yet clear if you have to repeat the information submitted. But if it is clear, you can do with greetings closing cover.
Also Read : How To Build A solid BusinessTeam With 17 Methods
For example,
"Thank you for contacting us, if there are not clear, contact us anytime"
Four of these points can practice immediately when addressing potential customers. Remember, every human being has a different character. If done continuously, you will be familiar in dealing with various situations and different characters of your customers.
These ways I have ever done and continues to do, nothing works but some are not, but it is not an important issue we so know which way that is effective and which are not
Testimonials
Testimonials are one of the ways that can be used to convince prospective customers, this testimony could be in place in your blog / website,
no guarantee with us showing testimony then the prospect will immediately believe, but if the amount of this testimony in the tens or hundreds then it may be thought prospective buyers would change, because in principle:
people will be interested in picking on something that many people choose
and to be more convincing testimony can be equipped with photo, address and No HP (which has been censored) buyer we certainly permission and approval of the parties concerned
Testimonials can be related to the products that we sell or our recommendation as a trusted seller
Read Also : The Attitude That Make You More Discipline In Succes Business
No. Resi Cheque
Showing no. receipt and delivery are a step in the effort to convince potential customers that we are truly a trusted seller, not the impostor.
Membership
Membership intent here is, we show evidence of our membership in a particular community (can the business community, social, etc.), its function is to convince potential buyers that our existence has no real identity or it can be proved and not mysterious so that prospective customers can be believed,
First Photo
As much as possible we display the original photo for every product we sell so that prospective buyers there is little real description of the product to be purchased
Clear contact numbers
Contact number and PIN BB WA form is very useful for improving trust because in both types of identity they will contact us to see, especially if coupled with the address or the address where we live our offline store, this can certainly improve if we want to more get trust we also we can quote the COD for prospective customers who live not far from our territory so that they increasingly believe
Website manicured
Functioning of the website in addition to the transaction as well as to improve our image as a trusted seller, especially if the website we have a long lifespan (at least over two years) can boost the level of confidence in prospective customers. We think there are some features that should exist in our website in terms of improving customer confidence are:
Okay that's it in ways that could convince potential customers to want to buy us, may be friends no more effective way can be added
Does this often happen in your business?
1. Often fails to convince consumers.
2. Repeat sales are still very low
3. Consumers are still hesitant when it will carry out a transaction
How to convince consumers to be a factor that determines whether the person is willing to buy the products that you sell online or not. As we know that in the business of buying and selling online for potential buyers and sellers can not be face to face directly. In general, communication is done via chat (Phone, SMS, IM, BBM, Line, Whatsapp etc.). In buying and selling online, of course, there are different ways to do sellers in convincing consumers. Here are tips for short.
1. Warm regard to personal
Greet customers with a personal greeting will give effect to that person feel valued. In situations Any and, a sense of appreciation for one's existence gives a very influential role in the fabric of communications. You can ask in advance what's his name, then use the greeting mother / father before the name. Believe it or not, someone will give you a different response when his name is called become the subject of conversation rather than calling a general greeting such as Sir / Mr. /Mrs.
2. Search Offer Information and Assistance
Once you ask the name, continue to offer assistance. Look for information from potential customers about their needs. You can ask about products in general and specification more details. Suppose you sell men's shoes, then you can ask questions about the shoe model, color and shoe size desired by consumers. Dig up as much information, you can also ask for any purpose shoe that will be purchased. Whether for a formal event? semi-formal or casual. It would be better if you give suggestions for alternative solutions to the needs of prospective customers.
3. Confirm Information
Now you already have full information about what is needed. Continue to reconfirm the information start earlier. Ask return to prospective customers.
Model confirmation questions could be like this:
"So, you want a casual black men's shoes, size 42 for delivery to the city?"
Confirmation of this information not only for the sake of your collection as the seller. But it will give effect to reassure customers. At a minimum, they are confident that you as the seller has to understand what buyers want.
4. Guide Until Completed
Not everyone had the experience of buying and selling online. There are times when you will be faced with consumers who still lay with terms that exist in online transactions. As a seller, your task is to guide potential customers step by step through to completion. Ranging from how to order, payment and confirmation of payment.
5. Provide Opportunity inquiry
Ensure that consumers are already familiar with instructions on how to order you've given. You do this by providing an opportunity for him to ask for things that are still not understood. A seller must be patient, there are not yet clear if you have to repeat the information submitted. But if it is clear, you can do with greetings closing cover.
Also Read : How To Build A solid BusinessTeam With 17 Methods
For example,
"Thank you for contacting us, if there are not clear, contact us anytime"
Four of these points can practice immediately when addressing potential customers. Remember, every human being has a different character. If done continuously, you will be familiar in dealing with various situations and different characters of your customers.
These ways I have ever done and continues to do, nothing works but some are not, but it is not an important issue we so know which way that is effective and which are not
Testimonials
Testimonials are one of the ways that can be used to convince prospective customers, this testimony could be in place in your blog / website,
no guarantee with us showing testimony then the prospect will immediately believe, but if the amount of this testimony in the tens or hundreds then it may be thought prospective buyers would change, because in principle:
people will be interested in picking on something that many people choose
and to be more convincing testimony can be equipped with photo, address and No HP (which has been censored) buyer we certainly permission and approval of the parties concerned
Testimonials can be related to the products that we sell or our recommendation as a trusted seller
Read Also : The Attitude That Make You More Discipline In Succes Business
No. Resi Cheque
Showing no. receipt and delivery are a step in the effort to convince potential customers that we are truly a trusted seller, not the impostor.
Membership
Membership intent here is, we show evidence of our membership in a particular community (can the business community, social, etc.), its function is to convince potential buyers that our existence has no real identity or it can be proved and not mysterious so that prospective customers can be believed,
First Photo
As much as possible we display the original photo for every product we sell so that prospective buyers there is little real description of the product to be purchased
Clear contact numbers
Contact number and PIN BB WA form is very useful for improving trust because in both types of identity they will contact us to see, especially if coupled with the address or the address where we live our offline store, this can certainly improve if we want to more get trust we also we can quote the COD for prospective customers who live not far from our territory so that they increasingly believe
Website manicured
Functioning of the website in addition to the transaction as well as to improve our image as a trusted seller, especially if the website we have a long lifespan (at least over two years) can boost the level of confidence in prospective customers. We think there are some features that should exist in our website in terms of improving customer confidence are:
Okay that's it in ways that could convince potential customers to want to buy us, may be friends no more effective way can be added
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