Losing a loyal customer is a bad thing that happened in the business. Even if you only occasionally lose customers. The impact will make your business confidence reduced. Therefore, negative things will hurtle about the type of service or business that you provide. If you are tarnished reputation will be difficult to repair it.
The main key to reducing it is to make your customers satisfied. Here are some instructions to increase customer satisfaction:
1. Know your value proposition and articulate clearly. Customers will be satisfied by a business or service that knows the quality of the business itself. Create a consistent way to articulate your business so that consumers are well served.
2. Provide excellent customer service. Consistency in service is the key to develop loyalty. Create a customer service work to maintain good practice for each customer. It is key that you understand what customers need.
3. Conduct a survey of your customers to know where there is dissatisfaction. Create a plan to accommodate feedback from customers.
Also Read : How to Do Business with Successful Presentations
4. Develop loyalty programs that motivate customers to keep them coming back. Offer a discount to customers who come back for the second time. Send coupons to customers to attract them back. Regardless of the strategy, continues to attract customers reduce their tendency to compare with your competitors.
5. Deliver what you promise. Know what you guarantee. Do not guarantee anything beyond the power of your business.
Provide a quality product, and free from damage or defects while in the hands of customers. You should first check the quality of products or services to be provided to customers
Provide friendly service quality, timeliness, and use a system that is easily understood by customers.
So that customers do not feel difficulties with the services provided, either direct services or services online
Focus on interests or the achievement of customer satisfaction, so that products and services delivered to meet customer expectations
Pay attention to product prices and cost of services in accordance with current market conditions, and adjust the value of the products or services ditawarkkan. Because customers will compare the costs with the benefits of a product
Provide security of the products and services provided, so that the increase satisfaction pelangganpelanggan trust with products or services that ditawakan and will continue to be a loyal customer of our company.
For example by stating the permission of POM for food and medicinal products.
After having a few strategies that can be used to improve customer satisfaction, the next step you can measure your customer satisfaction by following a few simple ways
The main key to reducing it is to make your customers satisfied. Here are some instructions to increase customer satisfaction:
1. Know your value proposition and articulate clearly. Customers will be satisfied by a business or service that knows the quality of the business itself. Create a consistent way to articulate your business so that consumers are well served.
2. Provide excellent customer service. Consistency in service is the key to develop loyalty. Create a customer service work to maintain good practice for each customer. It is key that you understand what customers need.
3. Conduct a survey of your customers to know where there is dissatisfaction. Create a plan to accommodate feedback from customers.
Also Read : How to Do Business with Successful Presentations
4. Develop loyalty programs that motivate customers to keep them coming back. Offer a discount to customers who come back for the second time. Send coupons to customers to attract them back. Regardless of the strategy, continues to attract customers reduce their tendency to compare with your competitors.
5. Deliver what you promise. Know what you guarantee. Do not guarantee anything beyond the power of your business.
Provide a quality product, and free from damage or defects while in the hands of customers. You should first check the quality of products or services to be provided to customers
Provide friendly service quality, timeliness, and use a system that is easily understood by customers.
So that customers do not feel difficulties with the services provided, either direct services or services online
Focus on interests or the achievement of customer satisfaction, so that products and services delivered to meet customer expectations
Pay attention to product prices and cost of services in accordance with current market conditions, and adjust the value of the products or services ditawarkkan. Because customers will compare the costs with the benefits of a product
Provide security of the products and services provided, so that the increase satisfaction pelangganpelanggan trust with products or services that ditawakan and will continue to be a loyal customer of our company.
For example by stating the permission of POM for food and medicinal products.
After having a few strategies that can be used to improve customer satisfaction, the next step you can measure your customer satisfaction by following a few simple ways
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