For most businesses, customer satisfaction become an important point that must be considered to maintain the continuity of its business. Therefore it is not surprising that until now many businesses are actively assessing the level of consumer satisfaction.
The strategy is important, because businesses can evaluate where the business is located and the position can also compare the quality of its products with a competitor's product.
If we do not do an evaluation of the market, then it is possible when our businesses can not compete with other businesses. Therefore, to maintain customer loyalty, we must know how much satisfaction they get when using the products or services we sell.
Well, to find out how much the level of customer satisfaction. Here we inform readers about four easy way to assess the level of customer satisfaction that you can run to support the development of your business.
Also Read : This is the Life Success Formula 7 of scientist Albert Einstein
Use the system of complaints and suggestions
To allow you to do the assessment, there is nothing wrong if you use a system of complaints and suggestions to determine how much the level of customer satisfaction. It is important that consumers have the opportunity to provide criticism and suggestions or opinions for the services that you provide.
From here we can know how good or bad the service we give to consumers. Such information can be used as a source of inspiration so that we can immediately evaluate some services are still lacking, and improve some of the advantages that favored customers.
Customer satisfaction survey
In addition to using the system of complaints and suggestions, you can also take the survey through 3 ways:
The level of customer satisfaction
Reported directly by satisfaction is a direct measurement carried out by a company to its customers. For example, just as an SPG question or sales promotion girl in a supermarket who asked "how satisfied are you with our products?" And you'll get some answer choices that include very dissatisfied, dissatisfied, neutral, satisfied and very satisfied.
Also Read : How to Select the Right Goods in Doing Business Online
Derived Dissatisfaction.
This survey questions put two things, that is how big the expectations of customers towards the products that we have and how much the quality of services and advantages of our products in the eyes of the customer.
Problem Analisys.
In this survey respondents as the customer is expected to reveal two main things that is about the problems they face related to your product and ask for advice from consumers both aimed at improving the performance of our business.
Ghost Shopping
This term may already be familiar to market participants. This marketing strategy is executed by employing another person who acts as your competitor's customers in the place. So to say ghost shopper was a spy who buys the products from our competitors, and examine the weaknesses and advantages of our competitors' products based on experience and purchase the products at your competitors.
Last Analisys Customer
This method is done by contacting customer unsubscribes from our business, to find out about some of the information that causes them to stop being our loyal customers. By doing so, we can take the next policy to improve product performance and quality of our business and improve customer satisfaction to win market competition.
After these four easy way to determine customer satisfaction, now it's your turn to practice directly on the market in order to provide the best quality for your customers. Go ahead SMEs Indonesia and successful greeting!
The strategy is important, because businesses can evaluate where the business is located and the position can also compare the quality of its products with a competitor's product.
If we do not do an evaluation of the market, then it is possible when our businesses can not compete with other businesses. Therefore, to maintain customer loyalty, we must know how much satisfaction they get when using the products or services we sell.
Well, to find out how much the level of customer satisfaction. Here we inform readers about four easy way to assess the level of customer satisfaction that you can run to support the development of your business.
Also Read : This is the Life Success Formula 7 of scientist Albert Einstein
Use the system of complaints and suggestions
To allow you to do the assessment, there is nothing wrong if you use a system of complaints and suggestions to determine how much the level of customer satisfaction. It is important that consumers have the opportunity to provide criticism and suggestions or opinions for the services that you provide.
From here we can know how good or bad the service we give to consumers. Such information can be used as a source of inspiration so that we can immediately evaluate some services are still lacking, and improve some of the advantages that favored customers.
Customer satisfaction survey
In addition to using the system of complaints and suggestions, you can also take the survey through 3 ways:
The level of customer satisfaction
Reported directly by satisfaction is a direct measurement carried out by a company to its customers. For example, just as an SPG question or sales promotion girl in a supermarket who asked "how satisfied are you with our products?" And you'll get some answer choices that include very dissatisfied, dissatisfied, neutral, satisfied and very satisfied.
Also Read : How to Select the Right Goods in Doing Business Online
Derived Dissatisfaction.
This survey questions put two things, that is how big the expectations of customers towards the products that we have and how much the quality of services and advantages of our products in the eyes of the customer.
Problem Analisys.
In this survey respondents as the customer is expected to reveal two main things that is about the problems they face related to your product and ask for advice from consumers both aimed at improving the performance of our business.
Ghost Shopping
This term may already be familiar to market participants. This marketing strategy is executed by employing another person who acts as your competitor's customers in the place. So to say ghost shopper was a spy who buys the products from our competitors, and examine the weaknesses and advantages of our competitors' products based on experience and purchase the products at your competitors.
Last Analisys Customer
This method is done by contacting customer unsubscribes from our business, to find out about some of the information that causes them to stop being our loyal customers. By doing so, we can take the next policy to improve product performance and quality of our business and improve customer satisfaction to win market competition.
After these four easy way to determine customer satisfaction, now it's your turn to practice directly on the market in order to provide the best quality for your customers. Go ahead SMEs Indonesia and successful greeting!
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