Communication an essential thing in daily works activities where from that we would know what the meaning from our collagues want, With good style you only get a bit of opportunity but with best style you will optimize the result from the workd
Here are few thing that you could follow to guide your business communication style and bring a new idea to create a strong character.
Many sales and corporate leaders provide training on sales skills, relying heavily and focusing on product knowledge and customer or prospect lists, and price structures tailored to sales volume. This is not something that is wrong, it is the basic need of every company and the sales force to know it. Along with the level of competition is so intense and the demands of customers and consumers increasingly critical, the debriefing of the ranks of sales is not quite limited to the above mentioned. It takes a myriad of knowledge and skills to at least be able to take chances and win the competition. One that we want to share and one of the most compulsory needs for the sales force is sales communications.
Success or failure of a sales presentation process is strongly influenced by the communication skills when the process takes place. Because this time is the most critical / critical time, so it is expected that the success rate of closing the sale into a moment that should not be missed. The success of closing the sale is a happiness also today and so on, as it will motivate the sales process to the prospect as well as the next customer. The author wants to share about the 7C requirement in an effective sales communication process considering it is a thing to be well-known and owned by all salespeople, from a salesman to even the top leaders. The seventh "C" referred to is as follows.
sales communications
First, completeness (complete). In the sales communication process, one of the components that need to be submitted is complete information, thus avoiding misunderstandings and ignorance excessive. Due to lack of important information will be fatal; can lose the opportunity, feel less good products, salesman is not professional, or more extreme products sold poor quality, not what consumers are looking for.
Second, conciseness (short). Although the need to provide complete information, does not mean rambling boring, over sold or over talk. The principle: Brief, Solid, Clear, and Understanding.
Third, consideration. Good sales communications should also provide careful consideration, wise consideration, and win-win solution considerations, so that the role of a sales communication filter is still required. Giving the best and understanding and trying to see from the side or in the customer's position becomes very important so that we can do wiser consideration.
Fourth, concreteness (concrete). Good communication can not merely create a positive perception, but it must also be able to prove that the services and products sold are truth, fact, not illusion. That way all the features and benefits that exist in the products and services can be perceived by our customers.
Fifth, clarity. Often in sales communication as well as features and benefits offered have multiple interpretations or hesitations. For that we need a process of repetition and confirmation, so that the learning process and explanations delivered can be received well, complete, and have the same understanding.
Sixth, courtesy (courtesy). In addition to the fifth C above, good sales communications still need to be wrapped by decency. This is because the ethics of communication will provide more value in the process of sales presentations, customers feel comfortable, and professionalism is maintained.
Seventh, correctness (accuracy). The last thing is the importance of doing something thoroughly, starting the mention of the name, address, company name, product specification, date of send / installation, price, discount, promises to be given post sales, and so on.